Return and Refund Policy

1. Our Commitment
At Yucaloo™ ([Legal Entity Name]), we want you and your cat to be happy with your purchase. This policy explains how returns, exchanges, and refunds work.

2. Return Window
You may return most unopened, unused items within [30] days of delivery.

• The product must be sealed, unused, and in its original packaging.
• For hygiene and safety reasons, opened or used litter bags cannot be accepted for a standard return, except in case of a defect (see Section 3).

3. Defective or Damaged Products
If your product arrives defective, damaged, or different from what you ordered, contact us within [30] days of delivery.

• We cover return shipping costs in these cases.
• Choose between: a replacement, a full refund, or a partial refund.
• Please include photos or a short video of the product and packaging when requesting.

4. How to Request a Return
Email [insert contact email] or WhatsApp [insert number] with:

• Your order number;
• The reason for the return;
• Photos, if applicable.
  We'll respond within [X] business days with instructions and the return address.

5. Refund Timing and Methods
Once we receive and inspect the returned product, refunds are processed as follows:

• Credit card: typically appears within 1–2 billing cycles, depending on your card issuer.
• PayPal or other payment methods: refunded within [X] business days to the original payment method.
  Total time may vary depending on your financial institution, outside Yucaloo™'s control.

6. Return Shipping Costs

• Defect, damage, or our error: return shipping is on us.
• Change of mind: return shipping is the customer's responsibility, unless stated otherwise at the time of your request.

7. Non-Returnable Items
Because they are hygiene/consumable products, opened or partially used litter bags are not eligible for return due to change of mind. This does not affect your rights in case of defect, damage, or an item that doesn't match your order.

8. Exchanges
Want a different formula? Email [insert contact email]. Exchanges for preference follow the same conditions as Section 2 (sealed, unused product).

9. Cancellation Before Shipment
If your order hasn't shipped yet, request cancellation with a full refund by emailing [insert contact email].

10. Contact Us
📧 [insert contact email]
📱 WhatsApp: [insert number]