PRIVACY POLICY — YUCALOO™

Last Updated: September 8, 2026

1. Who We Are and Scope

This Privacy Policy describes how Vita Pet Life LLC ("Company", "we", "us", or "our"), owner and operator of the brand Yucaloo™, collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.yucaloo.com (the "Site"), or otherwise interact with us.

Company Information:

  • Entity: Vita Pet Life LLC
  • EIN: 82-1773250
  • Address: 3270 Executive Way, Miramar, FL 33025, USA
  • Phone: +1 (239) 385-0053
  • Email: contact@yucaloo.com

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Site.

2. Categories of Personal Information We Collect

Depending on how you use our Site, create an account, or complete an order, we may collect the following categories of personal information:

A. Identifiers & Contact Information

  • Full name;
  • Email address;
  • Phone number;
  • Shipping address and billing address (including ZIP code);
  • Account credentials (username and password in encrypted format).

B. Commercial & Financial Information

  • Order history, products viewed, items added to your cart, and transaction details;
  • Payment information: Payment transactions are securely processed directly by our PCI-DSS compliant third-party payment processors (such as Shopify Payments, Stripe, PayPal, Apple Pay, or credit card networks). Vita Pet Life LLC does not store or process your complete credit card numbers or security codes.

C. Internet or Other Electronic Network Activity (Device & Usage Data)

When you browse the Site, certain technical data is automatically logged, including:

  • IP address and approximate geolocation;
  • Browser type, operating system, device specifications, and hardware model;
  • Pages visited, referring URLs, date/time stamps, clickstream data, and navigation flow;
  • Information collected via cookies, pixels, web beacons, and similar tracking technologies.

D. User-Generated Content (UGC) and Customer Inquiries

  • Product reviews, ratings, feedback, testimonials, and submitted images/videos;
  • Public social media handles (@) when you participate in social campaigns;
  • Records and transcripts of customer service communications via phone or email.

3. How We Collect Personal Information

We gather personal information through several methods:

  • Directly From You: When you browse our catalog, register an account, make a purchase, complete forms, leave a product review, or contact customer support.
  • Automatically: Through automated tracking technologies, server logs, cookies, and web analytics tools as you navigate the Site.
  • From Third-Party Partners: From specialized business partners such as payment gateways, analytics providers, fraud prevention services, and shipping carriers.

4. How We Use Your Personal Information

We use your information for legitimate business and commercial purposes, including to:

  • Process, fulfill, ship, and track your orders and process returns or refunds;
  • Send transactional notices, invoices, order confirmations, and customer care updates;
  • Screen orders for potential fraud or security risks;
  • Operate, maintain, optimize, and troubleshoot our website and user experience;
  • Deliver targeted advertising, promotional offers, newsletters, and email updates (subject to your opt-out preferences);
  • Conduct internal analytics, market research, and demographic aggregation;
  • Comply with applicable federal, state, and local legal obligations, court orders, tax reporting, and law enforcement requests;
  • Establish, exercise, or defend our legal rights.

5. Disclosure and Sharing of Personal Information

We do not sell your personal information for monetary consideration.

We may share your personal information with trusted service providers and third parties solely to operate our business, including:

  • E-Commerce Platform: Our online store is hosted by Shopify Inc., which provides the underlying e-commerce software and secure checkout infrastructure.
  • Payment Processors: To authorize transactions and prevent payment fraud.
  • Logistics & Carriers: Third-party fulfillment centers and couriers (e.g., USPS, UPS, FedEx) to deliver your purchases.
  • Marketing & Analytics Providers: Tools that help us analyze user behavior, traffic sources, and optimize ad campaigns.
  • Professional Advisors & Legal Authorities: Accountants, attorneys, auditors, insurers, or regulatory bodies when required by law, subpoena, or to protect the vital rights and property of Vita Pet Life LLC, our customers, or the public.

6. Cookies, Pixels, and Tracking Technologies

We utilize cookies, local storage, and tracking pixels to ensure website functionality, remember your shopping preferences, evaluate site performance, and assist in marketing efforts.

  • Essential Cookies: Necessary for core site features (e.g., shopping cart, checkout, session maintenance).
  • Performance & Analytics Cookies: Collect information regarding user traffic and navigation patterns (e.g., Google Analytics).
  • Marketing / Targeting Cookies: Track browsing habits across websites to deliver tailored ads.

Managing Cookies: You can adjust cookie preferences through your web browser settings. Please note that disabling essential cookies may degrade your shopping experience or prevent certain features (such as checkout) from functioning correctly.

7. Data Security and Retention

  • Security: We employ commercial, technical, administrative, and physical safeguards—including SSL encryption and secure hosting infrastructure—to protect personal data against unauthorized access, loss, or alteration. However, no electronic transmission over the internet or data storage system is 100% secure.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with tax, legal, and regulatory requirements, resolve disputes, and enforce our agreements.

8. U.S. State Privacy Rights (California, Virginia, Colorado, and Others)

Residents of certain U.S. states (including California under the CCPA/CPRA, Virginia under the VCDPA, Colorado, Connecticut, and Florida under the FIPA) have specific statutory rights concerning their personal information:

  • Right to Know / Access: You may request details about the categories and specific pieces of personal information we have collected, used, or disclosed about you.
  • Right to Correct: You may request that we correct inaccurate personal information.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal exceptions (e.g., tax records, warranty fulfillment, fraud prevention).
  • Right to Opt-Out of Sale / Sharing / Targeted Advertising: While we do not sell personal data for money, certain data collection for cross-context behavioral advertising may be considered "sharing" under California law. You may opt out of targeted advertising via browser privacy controls or by contacting us.
  • Non-Discrimination: We will not discriminate against you (e.g., deny goods or provide a different level of quality) for exercising any of your privacy rights.

To exercise any of these rights, please submit a verifiable consumer request to contact@yucaloo.com or call +1 (239) 385-0053. We may request proof of identity to protect your privacy before processing the request.

9. Children’s Privacy (COPPA)

Our Site and products are directed to a general audience and are not intended for individuals under the age of 13. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal data to us, please notify us immediately at contact@yucaloo.com, and we will promptly delete such information.

10. Marketing Communications and Opt-Out (CAN-SPAM Act)

You may opt out of receiving promotional and marketing emails from Yucaloo™ at any time by:

  • Clicking the "Unsubscribe" link located at the bottom of any marketing email; or
  • Contacting customer support at contact@yucaloo.com.

Opting out of promotional messages will not impact transactional or administrative communications (such as order confirmations, shipping updates, or account security notices).

11. International Visitors

The Site is operated and hosted in the United States and is primarily intended for customers located in the U.S. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated policy on the Site, with the updated "Last Updated" date displayed at the top. We encourage you to review this page periodically.

13. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

YUCALOO™ — PRIVACY & DATA COMPLIANCE

Company: Vita Pet Life LLC

EIN: 82-1773250

Address: 3270 Executive Way, Miramar, FL 33025, USA

Phone: +1 (239) 385-0053

Email: contact@yucaloo.com

Website: www.yucaloo.com

Yucaloo™ — The whole root. Nothing extracted.